Repack the item(s) in the original packaging materials. Let us know you would like to make a return OR exchange the item: Contact us by emailing us at: or a call/text at: 714.394.0997 with a detailed message. HOW TO RETURN AN ITEM PURCHASED FROM DAVID'S HOUSE OF DIAMONDS If for any reason you are dissatisfied with your Online purchase, you may exchange or return the jewelry for a full refund within 14 days from the day you receive the item. We have a 14 day return and refund policy.

Because of the nature of these items, we cannot accept returns for custom or personalized orders, unless they arrive damaged or defective. We don't accept cancellations, but please contact us if you have any problems with your order. Contact us within 7 days of delivery and ship items back to us within 14 days of delivery.

We gladly accept returns and exchanges, with the exception of custom-made or 'personalized' orders. We are not responsible for any customs fees involved with the delivery of packages for international orders. If you have any questions please feel free to ask.

Seller of Jewels by David's House of Diamonds is NOT RESPONSIBLE for any CUSTOM FEES you may be charged with. This process is completely out of our control.

Many packages take time passing through customs, especially those containing jewelry. In case you need an item expedited please email us for further assistance.įED Ex First Class International Mail: Orders typically take 3-5 weeks to arrive via Tracking number is available after Order is Fulfilled.Īll Tracking Number will be sent via email after Fullfilment of Orders. Shipping is with reliability and accountability of FedEx or UPS First Class. Free Shipping for all Domestic Orders Seller of Jewels by David's House of Diamonds with a minimum of $50 and up. Products will take 2-3 weeks for completion and shipping.

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